Frequently Asked Questions
FAQ
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: Shipping cost are determined after an order is placed and processed. Due to our many distributors, the cost for shipping can only be determined by the location the item is shipped from. After the order is placed, a completed invoice will be sent which will reflect shipping charges as well.
Q: Why can't I purchase my product?
A: You must be logged in as a member prior to purchasing your item(s). Membership is free.
Q: I am experiencing difficulties with the website, What do I do?
A: You can contact the web administrator at webmaster@wholesalelectronics.org.
Q: How do I return a product?
A: First, be sure that you view and read our store policies to make sure you qualify and obtain a
RMA number. Items will not be accepted without an RMA#. To request a RMA# or to inquire
about returning a product, contact the returns department at
returnsdepartment@wholesalelectronics.org.
Q: I may have been involved in a case of identity theft or someone had unauthorized access to my account. What do I do?
A: Immediately contact the Security and Fraud Department at
fraudalert@wholesalelectronics.org.
Q: I am trying to speak with a representative, but I continue to get voicemail at different
departments. Why?
A: In order to bring these low prices, staffing in different departments has been reduced. The
most effective way to contact us via email or leave a message and your call will be returned.
Q: I am interested in purchasing large quantities for my company. Is there an additional
discount?
A: Yes, there is. Bulk and government purchases do receive an additional discount. Contact your
sales representative. If you do not have one, send a email at sales@wholesalelectronics.org.
Q: Can I return new products to WE for credit?
Q: Will WE accept product returns due to buyer's remorse if the product packaging has
been opened, and the product is not defective.
A: Non-defective products that have been opened are not eligible for return.
Q: What is your defective return policy?
A: WE will honor the return of most defective products within 30 days from the date of purchase
from WE and 30-days of sale to the consumer. If the product was purchased outside of 30
days, please contact the manufacturer for warranty options. Some products may not be
eligible for return based on manufacturer restrictions. Please reference WE Terms and
Conditions on these Return Policy Exceptions.
Q: How do I order a replacement for defective merchandise?
Q: How long do I have to report a problem with an order I places through WE?
A: Please contact WE Customer Service within 7 days of the expected ship date or within 7
days of receiving the shipment.
Q: What is your price protection policy?
A: WE has limited control of the rapidly changing prices in the consumer electronics industry;
therefore we do not offer a price protection policy. WE offers very competitive pricing and will
consider price matches for our competitors for the same product of equal quality.
Q: What happens if I refuse to accept delivery of a shipment from Wholesale
Electronics?
A: Credit will be issued for the products refused, less a 35% restocking fee within 5 business
days of receipt at WE. Original shipping charges are to be paid by the customer. Additional
freight charges may apply. Please contact WE Customer Service for additional information.
