Frequently Asked Questions

      FAQ

      Q: How can I view the status of my order?
      A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

      Q: What are your shipping costs?
      A: Shipping cost are determined after an order is placed and processed. Due to our many distributors, the cost for shipping can only be determined by the location the item is shipped from. After the order is placed, a completed invoice will be sent which will reflect shipping charges as well. 


      Q: Why can't I purchase my product?

      A: You must be logged in as a member prior to purchasing your item(s). Membership is free.

       

      Q: I am experiencing difficulties with the website, What do I do?

      A: You can contact the web administrator at webmaster@wholesalelectronics.org.

       

      Q: How do I return a product?

      A: First, be sure that you view and read our store policies to make sure you qualify and obtain a

          RMA number. Items will not be accepted without an RMA#. To request a RMA# or to inquire

          about returning a product, contact the returns department at 

          returnsdepartment@wholesalelectronics.org. 

       

      Q: I may have been involved in a case of identity theft or someone had unauthorized access to my account. What do I do?

      A: Immediately contact the Security and Fraud Department at

           fraudalert@wholesalelectronics.org.

       

      Q: I am trying to speak with a representative, but I continue to get voicemail at different

          departments. Why?

      A: In order to bring these low prices, staffing in different departments has been reduced. The

          most effective way to contact us via email or leave a message and your call will be returned.

       

      Q: I am interested in purchasing large quantities for my company. Is there an additional 

          discount?

      A: Yes, there is. Bulk and government purchases do receive an additional discount. Contact your

           sales representative. If you do not have one, send a email at sales@wholesalelectronics.org.

       

      Q: Can I return new products to WE for credit?

      A: New products in pristine condition will be considered for return. Returns of new products are 
          only at the discretion of Wholesale Electronics. Resalable products approved for return are
          subject to a 35% restocking fee. Please refer to WE Terms and Conditions for additional
          details. Products approved for return must be unopened in the original manufacturer's sealed
          packaging. Products that have stickers, price tags, labels or writing on the product, cannot be
          accepted for return.

       

      Q: Will WE accept product returns due to buyer's remorse if the product packaging has

           been opened, and the product is not defective.

      A:  Non-defective products that have been opened are not eligible for return.

       

      Q:  What is your defective return policy?

      A:  WE will honor the return of most defective products within 30 days from the date of purchase

           from WE and 30-days of sale to the consumer. If the product was purchased outside of 30

           days, please contact the manufacturer for warranty options. Some products may not be

           eligible for return based on manufacturer restrictions. Please reference WE Terms and

           Conditions on these Return Policy Exceptions.

       

      Q:  How do I order a replacement for defective merchandise?

      A:  Credit will be issued for returned merchandise. Please contact WE Customer Service to order
            replacement product. As a courtesy, WE will prepay the ground freight for your defective
            replacement order. All defective products must be returned complete with all original   
            components including instruction manual along with the original manufacturer's
            packaging/box. All RETURNS are CONTINGENT upon the distributor(s) accepting the
            product.
       
      Q:  What if I no longer have the manufacturer's packaging/box or the product is missing
            components?
      A:   Unfortunately, WE cannot accept products for return that are missing components or original
            manufacturer's packaging/box.
       
      Q:   Who pays the freight to return a defective product?
      A:   WE customers are responsible for the return freight for all returns to Wholesale Electronics.
             As a courtesy, WE will prepay ground freight for your defective replacement order.
       
      Q:   How long does it take to receive credit for products returned?
      A:   Credit will be issued within 10 business days of receipt of the returned merchandise at WE.

       

      Q:   How long do I have to report a problem with an order I places through WE?

      A:   Please contact WE Customer Service within 7 days of the expected ship date or within 7

            days of receiving the shipment.

       

      Q:   What is your price protection policy?

      A:   WE has limited control of the rapidly changing prices in the consumer electronics industry;

             therefore we do not offer a price protection policy. WE offers very competitive pricing and will

             consider price matches for our competitors for the same product of equal quality.

       

      Q:   What happens if I refuse to accept delivery of a shipment from Wholesale

             Electronics?

      A:   Credit will be issued for the products refused, less a 35% restocking fee within 5 business

            days of receipt at WE. Original shipping charges are to be paid by the customer. Additional

            freight charges may apply. Please contact WE Customer Service for additional information.

       

       


       

       

       

         

       

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